We will accept returns on item that are unused and in original packaging if returned within 2 week from the purchase date. The customer is responsible for return shipping (alternatively, items that are being returned can be brought to the store in person). Items may be subject to a 5% restocking fee. If you have a questions about compatibility, please reach out to us BEFORE purchasing, so we can help guide you & make sure what you are buying is correct for your bicycle.
If a product is damaged or defective, please reach out to us and we will do what we can to make it right.
Yes! Check out the tab on the top of the screen label "Gift Cards" and you can purchase a E-gift card that goes directly to the recipient.
If you want it to be a surprise, feel free to email it to yourself and print it/forward it along at a later date!
No!
While we have many of our retail items online, we are always getting new items in & often don't have time to get new product up online as quickly as we'd like.
We also do not have the vast majority of our repair parts and bicycle components online. This is because components are often bicycle-specific and are not universally compatible. We would prefer to consult with you before you buy any components to avoid any confusion/mis-ordering.
All of that being said: If you do not see something on our store that you need, please do not hesitate to reach out to us! Give us a call during business hours (267-534-3882) or send us an email ([email protected]) and we would be happy to help you out and get you set up with whatever it is that is not available for online purchase.
We do offer shipping on most of our items. Right now, we are offering flat rate shipping ($8) via USPS on all shippable orders.
If an item is not available to ship, on the product page you will see this message:
Delivery time: In Store Pickup Only
Some items that fall in this category are:
- Complete Bicycles and Frames
- Helmets
- Floor Pumps
- Baskets and Racks
- Fuel
These items are all available for in-store pick up, so feel free to add them to you cart, check out, and select "In Store Pick Up" and we will send you an email when your order is ready!
**If you select shipping with any of these items in your cart, you will see an exorbitantly high shipping cost come up! This is a red flag that something in your cart is only available for in store pick up, so go back and check the product's page!**
Absolutely! We offer free in store pick up for everything available online. Just add the items you'd like to your cart, checkout, and select "In Store Pick Up"
We will send you an email when your order is ready to be picked up and then you can swing by anytime during our business hours.
