We will accept returns on items that are unused and in original packaging within 2 weeks of purchase. The customer is responsible for return shipping. Alternatively, items that are being returned can be brought to the store and returned in person. Items may be subject to a restocking fee or store credit will be offered. If you have a questions about compatibility, please reach out to us BEFORE purchasing, so we can help guide you & make sure what you are buying is correct for your bicycle.
If a product is damaged or defective, please reach out to us and we will do what we can to make it right.
-- FINE PRINT BELOW --
Return and Refund Policy
Last updated: July 07, 2020
Thank you for shopping at Keystone Bicycle Co.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the
Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
'You' means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
'Company' (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Keystone Bicycle Co., 1800 N American St Philadelphia, PA 19122.
'Service' refers to the Website.
'Goods' refer to the items offered for sale on the Service.
'Orders' mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 3 days without giving any reason for doing so.
The deadline for cancelling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are unused and in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- All Helmet Sales Are Final
- All Online Bike Sales Are Final
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
There will be a restocking fee when deemed appropriate.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. We accept in store returns, or items may be shipped at the buyers expense.
You should send the Goods at the following address:
Keystone Bicycle Co.
1800 N American St.
Philadelphia, PA
19122
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
